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While our website is available 24 hours a day, our business office is open from 9:00am to 7:00pm Eastern Time. We look forward to receiving your phone calls during those hours, or you may leave a message on our voice mail and we will respond as soon as possible during the next business day.
We accept the following forms of payment:
Occasionally, multiple discount/promotional offers may be available at the same time. Only one discount may be applied per order. In most cases (unless otherwise specified) we will combine a promotion with the Free Shipping incentive.
Sales tax at the county-specific rate will be collected and remitted for all orders shipping to customers who are residents of the state of Florida only. Residents of other states, territories, or countries are responsible to remit all appropriate use taxes for their region.
Special orders items are listed on the website as "Special Order" or are otherwise specified at the time of purchase as special order. Any custom-made or modified part is special order. All special order items will be charged in full at time of order and no refund is possible once the order is processed. Special order items may involve longer-than-normal lead times. Refusal of a special order shipment does not constitute right to a refund of any kind whatsoever.
ORDER CANCELLATION (order that has not shipped yet)
Orders (other than special orders) cancelled before the product ships are eligible for a full refund (cost of goods plus shipping charges and taxes, if any.) If a customer cancels an order (other than special orders) after the product has been shipped, the customer is subject to our RETURNING OF ORDER policies.See SPECIAL ORDERS section below for information on special orders.
REFUSED AND UNDELIVERABLE SHIPMENTS
Refused shipments (without prior approval) that are returned to us by the carrier are automatically subject to a 20% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to return shipping charges (if the customer opts to have them reshipped) or a 20% restocking fee (if not.)
RETURN OF NEW PRODUCTS IN ORIGINAL PACKAGING (including shipping errors)
If we ship you a product in error, please contact us within
24 hours (or next business day) of receiving the product. We will arrange for pickup
of the original shipment (at our expense) and re-shipment of the correct parts with
no charge for shipping. It is the responsibility
of the customer to ensure that the products shipped to them are the products that
were ordered prior to installing the product or damaging the packaging.
For correctly-shipped products that are returned at the customer's discretion, We will accept eligible returns within 10 days of receipt as long as the part has not been installed and is returned with product and packaging in new condition. Used, installed, electrically operated, non-stocking, or special order parts are not eligible for return to stock. Initiate the return of a new, uninstalled product by completing this Return Form. Our RGA form, provided to the customer, must accompany all authorized returns. All returns to stock not resulting from an error on our part are subject to a standard 20% restocking fee. Shipping charges on all returned products (including warranty claims) are non-refundable. If the original purchase was eligible for free shipping, then the cost of shipping will be recovered from the refund. Refunds on restocked parts will normally be available to the customer within 5 business days of our receipt of the approved return.
RETURN OF PRODUCTS NOT NEW AND IN ORIGINAL PACKAGING
Products that are not eligible for return as new products may only be returned
if eligible for warranty. (See Product Warranties.)
To return a product for a warranty claim, start by completing
return form. or call us for an RGA number.
The RGA number does not guarantee a replacement or refund of any kind, but only that
we will accept the return shipment and will inspect it for warranty
claim. Shipments received that are not recognized as a vendor shipment and that do
not have an RGA number clearly printed on the outside are refused at the dock, no
questions asked. Product returned by the customer remains the property and
responsibility of the customer until it is safely received by us and the customer can
document its receipt. Therefore, we recommend that the customer pay for both full
insurance and tracking on all returns. Our RGA form, provided to the customer, must
accompany all authorized returns.
We reserve the right to have the customer ship their warranty claim directly to the manufacturer. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to us and your claims have been fully inspected by our staff or the manufacturer. Processing and approval of warranty claims may take up to 30 business days from the receipt of product. Original shipping, handling, customs or duty fees are non-refundable. If the original purchase was eligible for free shipping, then the cost of shipping will be recovered from the refund.
All approved cash refunds will be paid through the same manner as the original payment (Credit card, paypal, check, or wire transfer.) While we process all refunds as quickly as possible, expect that most banks hold the funds for up to 3 business days after we release them. Thank you for your patience!
All merchandise is subject to the manufacturers' warranties only (if any).
Holley Brand Products Warranty is provided
for your convenience. WE MAKE NO
INDEPENDENT WARRANTY OF ANY PRODUCTS SOLD ON this website, INCLUDING THE WARRANTY OF
FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. We make every effort to carry
only the highest quality products. Some racing, special order, or custom-made parts
are sold by the manufacturer "as is" without any type of warranty, expressed,
written, implied, or assumed. It is the responsibility of the customer to verify
product warranty (if any) information. No labor, inconvenience or damage charges are
included in any guarantee or warranty claims. We will gladly assist you in handling
warranty claims. Be aware that many manufacturers' warranties cover only the repair and not
the replacement of a defective item at the sole discretion of the manufacturer of the
product. Shipping charges to and from the manufacturer for most warranty claims are
often non-refundable. Some warranty claims for sophisticated electronic devices can
take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the
sole responsibility of the customer to retain any sales invoices to assist in
processing warranty claims.
In no event shall Cyberspace Automotive Performance or any of its entities be liable to customer, whether as a result of breach of contract, warranty, tort or failure of a product or remedy to accomplish its purpose, for special, incidental or consequential damages (including but not limited to, personal injuries, loss of profits or revenue, loss of use of the product, loss of money or fines for violation of traffic laws, manufacturers warranties or sanctioning body specifications, improper installation of products, damage to associated equipment or automobiles, down time of plant or equipment, cost of substitute equipment or products, or claims of customers or others for such damages).
LEGALITY & APPROPRIATENESS OF PRODUCTS SOLD
We do not guarantee the legality of any products we sell. Some parts sold on
this website may void the warranty (if any) of the vehicle on which you are
installing the parts. It is the customer's responsibility to check with local,
state, federal laws, and manufacturers, as well as race sanctioning bodies
before ordering any products from this us. Some parts we sell are for racing
use only and are not legal at any time for public street use.
Likewise, we do not guarantee the appropriateness of any product for any application or purpose. All product purchases from the this website are done at the customer's own risk. The customer accepts full responsibility for selecting any product for any application or purpose, regardless of the fitment guidance provided on the website or from verbal or written guidance provided by our employees or associates.
We strongly recommend that a trained professional install all parts purchased from the store. Improper installation of any part may void the vehicle warranty, damage the vehicle, and/or cause injury or death.
We reserve the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest of Cyberspace Automotive Performance, Inc as a company and its customer base as a whole.
CHOICE OF LAW, FORUM AND JURISDICTION
The placing of an order and the shipping of the products requested constitute a contract under law. This contract shall be construed and enforced in accordance with the laws of the state of Florida. The courts of Brevard County, Florida, or the Middle District of Florida shall be the venue for any action or proceeding with respect to the operation or construction of this contract.
Purchase from EFISystemPro.Com constitutes the buyer's endorsement of all of the Terms and Conditions on this page, policies listed on other pages of this website, and written facimilies, emails, chat or instant message exchanged by the parties properly identified to the order. As so constituted, this contract contains all of the terms agreed upon by the parties with respect to the subject matter hereof. This contract supersedes all prior written or oral agreements, representations, and warranties of the parties as to the subject matter hereof.