New Fee-Based EFI System Support

We absolutely love helping folks be a success with their EFI Systems!  And for years we have helped so many non-customers on a "pro bono" basis.  But the demand from non-customers has gotten so great recently that we are taxing our ability to be available to our existing customers.  Not only this, but some of our more aggressively-engaged customers are asking for levels of support that involve either virtual-remote or live in-person tuning.  So we have consolidated our fee-based support options here.  Maybe one will work well for you!

Level 0: Technical Inquiry

Hey, we will never get too busy to offer a recommendation or word of advice for that EFI system owner who finds themselves perplexed by some issue. Or, if you think your problem probably needs one of the higher levels of support but want to run it past us, this is for you! There is no charge--simply visit our Contact Page and use the inquiry form there to ask away!

  • Plan Name: Inquiry
  • Contact Method: Email
  • Response Time: 2-3 Business Days (Max)
  • Availability: Business Hours*
  • Tuning Support: N/A
  • Type of Work:
       - Analysis of problem
       - Brief, friendly suggestions, and/or
       - Recommendations of appropriate fee-based support.
  • Cost: FREE!

Level 1: Incident Response

Do you have this one nagging problem that nobody is able to solve? Have you been on hold for hours with your vendor's tech support only to get a lame response? Have you gotten the best that the Facebook user's pages and forums have to offerand come up short? Give us a shot.

  • Plan Name: Incident Response
  • Contact Method: Email
  • Response Time: 2-3 Business Days (Max)
  • Availability: Business Hours*
  • Tuning Support: N/A
  • Type of Work:
       - Up to Two Datalogs Read (Include Configuration File)
       - Detailed suggestions and recommendations provided by email
  • Cost: $40.00
  • Cost Basis: Per Incident

Level 2: Configuration Enhancement

Do you need someone to go with you through your configuration file and apply best practices in fuel, timing, and target AFR? Maybe you are not a computer person but you want to use some of the features of your EFI system that can only be configured using a laptop. We hear you and are here for you. Send us your configuration file or we'll build one for you from scratch. Then, data log your engine's operation and provide it back with what your own eyes/ears/gut is telling you for further refinement.

  • Plan Name: Configuration Enhancement
  • Contact Method: Email
  • Response Time: Same Business Day
  • Availability: Business Hours*
  • Tuning Support: Configuration file customization only
  • Type of Work:
    Everything offered in Level 1 plus...
       - Same day response to questions
       - Two additional datalog review sessions
       - Configuration file customized (one plus one refinement)
  • Cost: $160.00
  • Cost Basis: Per Incident

Level 3: Platinum EFI System Support

This is the amazing level of support we offer for two years at no additional charge to all owners of EFI Systems purchased from EFI System Pro.  In fact, if you are on this page it is probably because you've heard how we take customer service to a new extreme.  We are willing to offer this same level of support to any EFI system owner under the terms of our Level 3 Platinum EFI System Support.

  • Plan Name: Platinum EFI System Support
  • Contact Method: Direct Cell Phone, Email, Text (as you prefer.)
  • Response Time: Immediate or typically within 1 hour
  • Availability: Waking Hours**
  • Tuning Support: Configuration file customization only
  • Type of Work:
    Everything offered in Level 2 plus...
       - 1 hour or less response time
       - Unlimited datalog review
       - Unlimited configuration customization
       - Willing to work with you or your installer/shop
  • Cost: $495.00
  • Cost Basis: Per Year

Level 4: Platinum EFI System Support with Remote Tuning Coming Soon!

This level isn't for everyone. But if you have a laptop with your EFI System's software loaded and the ability to connect via cell phone service to an Internet connection, this might grab you. We'll start by going live with the vehicle parked, refining the tune and confirming the readiness to drive. Then, we'll ride along virtually tuning every aspect of your engine while you navigate and manage the throttle. Requires Level 3 Platinum EFI System Support.

  • Plan Name: Platinum EFI System Support with Remote Tuning
  • Contact Method: Cell Phone
  • Response Time: Live Session
  • Availability: As scheduled
  • Tuning Support: Exactly!
  • Type of Work:
       - Remote connection setup
       - Pre-configuration and idle tuning
       - Remotely activated road tuning
  • Cost: $160 (Requires active Level 3 PLatinum Support plan)
  • Cost Basis: Per session

Level 5:Team Member Coming Soon!

This is a level of service that is very exclusive. As a member of your racing team you will have unrestricted access to our best abilities, plus the opportunity to have us physically in your pit stall or at your Dyno event.   The number of participants is tightly limited to prevent time conflicts between customers from limiting our availability at key events. Note that participation as a Team Member requires an annual retainer fee and an application process. If you are interested in having EFI System Pro be a member of your racing team please contact us regarding availability

  • Plan Name: Team Member
  • Contact Method: Cell Phone (Consultation); Live (Events)
  • Response Time: Immediate or within 1 Hour (Consultation); Live (Events)
  • Availability: Waking Hours**(Consultation); As scheduled (Events)
  • Tuning Support: Of Course!
  • Type of Work:
       - Unlimited consultation
       - Unlimited event participation (as scheduled)
       - Unlimited on-site tuning (as scheduled)
       - Five remote tuning sessions
  • Cost: $995 annual retainer, $80 per event-hour (Events Only), reasonable travel expenses (Events Only)
  • Cost Basis: Annual

*Business Hours: Weekdays 10 AM - 7 PM Eastern Time

**Waking Hours: Every Day 9 AM - 9 PM, Eastern Time

Times subject to availability and provide a general guide only.

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Fee-Based EFI System Support

  • Views: 326
  • Brand: EFI System Pro
  • Product Code: fee-based-support
  • Availability: In Stock
  • $0.00

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