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We reserve the right to select the best carrier for our own requirements unless the customer provides explicit direction. We may ship via US Postal Service if this benefits both the customer and us. Commercial Carriers (including UPS & FedEx) will only deliver packages to a physical address and will not deliver to any kind of P.O. BOX, FPO, or APO address. Credit and debit card orders will be shipped to the billing address of the credit or debit cardholder.
We will always notify the customer if a product is backordered before shipping any part of the order, and will give the customer the option of keeping the order or canceling in part or in whole. If a portion of the order is left on backorder by the customer, the customer will have the option to receive the available portion immediately or wait until the order can be shipped complete. In other situations, it may be necessary to ship portions of your order from multiple shipping points. If any portion of your order is not shipped complete from one location at one time, the balance of the order will be shipped with no additional shipping charge until the order is complete. We will typically notify the customer if an order will ship from multiple locations, but we will not delay shipment in the event that notification cannot be made.
Shipping to your billing address is our number one way of ensuring your credit card is being used by you. If you wish to ship to an address other than the billing address, we require you to fax a photocopy of your credit card and driver's license to 321-768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) Either list the items you wish to purchase or reference the order number you received when placing your order and include a signature. As soon as we receive this, we will begin processing your order. We reserve the right to decline any order not shipping to the billing address.
We will gladly ship Internet orders to anywhere in the world that FedEx will deliver and the US Export Laws allow. All Internet orders that are shipped outside the United States will be subject to standard FedEx shipping rates to your destination. We will use the least expensive FedEx service available to your location. We will email International customers a shipping quote and will not ship orders without shipping rate approval from customer. We require international customers to fax a photocopy of their credit card and driver's license to 321-768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) Either list the items you wish to purchase or reference the order number you received when placing your order and include a signature. As soon as we receive this we will begin processing your order. The United Nations Convention on the International Sale of Goods shall not be applicable to international orders.
All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately by calling their customer service number for claims. If the driver is still present obtain his or her name and have him or her sign off the package as damaged. Please file claim with the carrier the same day you receive the package from the carrier. All claims for damaged merchandise must be made by the recipient with the shipping carrier. Please keep all shipping cartons and packing materials that you received with the damaged goods so the carrier can inspect the package to verify your claims. While we are eager to assist in this matter, please keep in mind that we do not initiate any claims with the carrier. We ensure the shipment is properly insured but do so on the recipient's behalf. If you need help with the carrier after you have made the initial claim with them please call us at 321-725-3159 for assistance. Note that the carrier may reject damage claims if not filed with the carrier within 24 hours of delivery.